Customer Service Specialist – Dutch

CareersinRomania.eu

Status

Multiple jobs available

Company profile

Our client is a $31 billion diversified technology and manufacturing global leader.This company has more than 125,000 employees in 120 countries around the world and has a demonstrated heritage of innovation and achievement. For the Global Customer Care Center we are looking for a Service Center Dispatcher who will act as the interface between the clients from Netherlands and UK and the field engineers. If you are enthusiastic about Customer Care, a place where your ideas for improvement are welcomed and are looking to start or continue your career in this field, it is best that you keep on reading!

The job

Customer Response and Satisfaction
• You will be interacting with our end clients (from Netherlands and UK) who are contacting us via incoming calls/ emails/ web requests related to products and solutions (security equipment, fire prevention, energy management, air conditioning etc.)
• You will be creating, assigning and, where required, dispatching all service requests to appropriate personnel (through outbound calls). You will have to consider the Service Level Agreements to ensure timely completion.
• Assigning work requests (preventative maintenance, routine service etc.) as required to appropriate colleagues in various departments.
• Manage (review, monitor and work to minimize) Service Requests, including escalations as required.
• Providing necessary communication back to customers regarding service requests and service satisfaction.

Documentation and Data Management
• Maintaining and updating databases with changes required in an accurate and timely manner.
• Preparing reports as requested within time frames given.

We ask

• English and Dutch proficiency is a must as you will be interacting directly with native speakers
• A strong interest in building a career in Customer Service field as we are interested in long term collaboration and provide the opportunities for it as well.
• You should be able to adapt based on the type of client: professional and formal with our end customers and informal with our field engineers colleagues.
• A true team player who likes helping other teams in their busy time periods.
• Previous Customer Service experience (around 1 year) in a multinational environment would get you fast on track, therefore it is preferred (not mandatory.)

Work permission:

Yes, I am a national of a EU/EEA country

We offer

  • Salary gross around EUR 1450
  • Quaterly target and revision bonus
  • 25 days paid holiday
  • Benefits package (Choose your benefits: eg. Life Insurance, Private Pension, Public Transport and more) 
  • Medical insurance

Tagged as: , ,

Related Jobs
  • CareersinBulgaria.eu
    Customer Service - General
    Sofia,Bulgaria

    Status Ongoing recruitment Company profile Our client is a leader in games development and operates internationally, the location in Sofia is expanding and there are at the moment many grate and fresh opportunities for the new office in Bulgaria
  • CareersinBulgaria.eu
    Customer Service - General
    Sofia,Bulgaria

    Status Respond now! Company profile Our client is active in the online gaming industry. The start up situation will allow an exciting breeding ground for adventurous and ambitious people to develop, take responsibility and grow within the compan
  • CareersinRomania.eu
    Finance & Banking Jobs
    Bucharest,Romania

    Status On hold Company profile Is Finance your area of interest? If the answer is “yes”, then come join our Credit and Collection team in Bucharest, right now! You will have the opportunity to develop your knowledge in facilitating a high le