Credit Control Specialist with Dutch

  • Customer Service - General
  • Bucharest, Romania
  • Language: Dutch


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Company profile

Our client is one of the world’s largest designers of in-store consumer experiences, including audio, visual, interactive, scent, voice and advertising solutions. Their solutions reach over 150 million consumers each day through more than half a million subscriber locations in over 40 countries throughout North America, Europe, Asia and Australia.

They surve more than 850 international brands in diverse market sectors, such as: retail, from fashion to financial services; hospitality, from hotels to health spas; and food retail, including restaurants, bars, quick-serve and fast casual dining.

The job

• Expedite timely payment via phone, e-mail or collection letters, while meeting required daily quotas
• Must be able to produce a minimum of outbound calls of 40 per day
• Ability to problem solve and troubleshoot through client issues
• Strong decision-making skills
• Must enter detailed notes into our ERP system
• Respond to client inquiries regarding past due accounts, research and or provide account information to the client as necessary
• Maintain an account base through telephone contact or written correspondence
• Provide invoice copies and or statements to clients
• Perform reconciliation of misapplied payments to client
• Maintain accounts receivable past due balances at or below an acceptable level deemed by the Administration Manager
• Communicate internally with various departments to answer questions or discrepancies that clients may have
• Must be able to speak to account on your aging to the Credit Control Supervisor
• Resolve customer disputes, negotiate repayment plans and perform detailed account reconciliations
• Refer delinquent accounts to third-party collections
• Other duties as required by management

We ask

• Minimum of 2 – 5 years’ experience in commercial collections
• Fluent Dutch speaking skills
• Advanced in English and easy to understand
• Ability to communicate quickly back and forth with clients
• Outstanding verbal and written communication skills
• Organisational skills and the ability to prioritise and multi-task required
• Strong ability to effectively collect, while maintaining good customer relationships necessary with current customers
• Ability to effectively manage time and handle high volume
• Excellent computer skills including the ability to learn new computer software quickly
• Intermediate level of Excel
• Must be detail oriented and have strong analytical skills
• High school diploma or equivalent is required
• Ability to multi-task and think critically
• Ability to disprove dispute with client without passing to a Superior
• Strong negotiation skills

Our client will only consider applicants with the nationality of one of the EU/EEA countries, and NOT in need of work permit to be arranged.

Work permission:

Yes, I am a national of a EU/EEA country, I have general work permission for the country of the vacancy I applied for

We offer

  • Professional, multicultural, open and friendly working environment
  • Opportunity to learn new things and develop communication and technical skills (training provided)
  • Health insurance package

Shortlisted candidates (applications that show evidence for language skills required and EU/EEA nationality or work permit) will be contacted via e-mail within 2 working days. If your CV covers the requirements and you do not receive an e-mail from us, you to check your application status, please message us on our facebook page: CareersInEurope.

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